WHAT CURRENCY ARE YOUR PRICES IN?
All prices listed are in USD.
WHAT IS THE DIFFERENCE BETWEEN EUROPEAN AND US SIZING?
Please refer to EU-USA-UK size conversion table in every page.
DO I HAVE TO PAY FOR SHIPPING?
Yes, our shipping is very reasonable and it is less than what we actually pay for shipping
We offer FREE Express Shipping on all orders.
WHAT METHOD OF SHIPMENT IS USED?
We ship orders out with EXPRESS shipping from either TNT or DHL. Other carriers may be used to keep cost low if the expected delivery time is similar.
WHEN DO YOU SHIP OUT ORDERS?
We ship out orders within 48 hours. Your order will be most likely shipped out the same day it is placed.
HOW FAST CAN I RECEIVE MY ORDER?
USA: 7-12 working days
United Kingdom: 7-12 working days
Rest of Europe: 7-12 working days
Rest of World: 7-12 working days
Rusia: 3-4 Weeks
REST OF THE WORLD: We normally don’t ship to other countries, but if you have any suggestions, please feel free to contact us.
HOW CAN I TRACK MY ORDER?
We are working on providing tracking information automatically. Please request your tracking information by emailing firstname.lastname@example.org for your tracking information.
WHAT IF I AM NOT HAPPY WITH THE PRODUCTS AFTER I HAVE RECEIVED THEM? RETURNS?
We offer full refunds for returned items within 30 days of receipt. Simply email email@example.com and we will help you from there.
For our full return/exchange policy, visit chekich.cc/return-policy
MY ORDER IS TAKING LONGER THAN THE ESTIMATED TIME. WHY IS THAT?
There can sometimes be delays in order time due to customs clearance, logistics hold-ups, holiday season, and other factors. Please understand that we cannot always control this. Delays can sometimes happen due to these things, so we ask that you remain patient and refer to the tracking provided for any updates.
IS MY PAYMENT SECURED?
Your payment will be 100% secure. We only accept payments through major companies:
Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal
Our website is secured by SSL Encryption. All your information is safe and will NOT be shared with any 3rd party.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please e-mail us as soon as possible if you wish to change or cancel your order. Orders MUST be cancelled the same day they are made or it will be processed. Once the item has been processed, we are not able to make any changes or cancellations to your order. Please note that it is your responsibility to use the correct address. We do not offer refunds for incorrect address on the customer side.
HAVE A QUESTION?
Email us at firstname.lastname@example.org